Refunds & Returns Policy

Local Pickup

Local pickup is available at our shop at 57 Spring Street, 3rd Floor, Williamstown, Massachusetts. Please wait until you receive notification that your order is ready before coming to pick it up.

Returns & Exchanges

We want you to be happy with your purchase. Unused, unopened merchandise in its original condition may be returned or exchanged within 60 days of purchase. A receipt or other proof of purchase may be required.

Yarn must be unwound, unused, and in its original condition with labels intact. We cannot accept returns of yarn that has been wound into a ball or cake.

A note about hand-dyed and small-batch yarn: Many of the yarns we carry are hand-dyed, hand-spun, or produced in small batches. Variations in color, texture, and appearance are part of what makes these yarns special, and individual skeins may differ from one another and from the photographs shown on our website. Even skeins from the same colorway or dye lot may not be identical. These natural variations are not considered defects and are not, on their own, grounds for a return of yarn that has been wound or used.

The following are final sale and cannot be returned:

• Patterns and other digital products
• Wound yarn
• Sale or clearance merchandise
• Gift cards
• Special orders
• Kits once packaging has been opened or digital pattern materials have been delivered

For shipped orders, customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. Original shipping charges are non-refundable.

Classes & Events

Classes, workshops, knit-alongs, and events have limited space and often require advance preparation by our instructors. Cancellation and refund terms may vary by event and will be listed on the individual class or event page.

Questions?

Have a question about an order or aren't sure whether something is eligible for return? Contact us at hello@gatherfiber.com or stop by the shop. We're always happy to help.